Lori Mercier, Managing Director - Europe
Heading up Douglas Stewart in Europe, Lori Mercier's career includes a decade with Quark in the USA and Europe including commercial management of its UK operations, followed by European Management within pre-press and imaging leader Kodak / Creo where she was responsible for developing and growing a two-tier European software distribution channel for retail, corporate and education markets. Her focus on business development and vendor and channel relations, coupled with her expertise in managing marketing, operations, and customer service, makes Lori Mercier a valuable asset to the Douglas Stewart EDU management team and key to bringing Douglas Stewart EDU's educational value-added distribution expertise to Europe.
Stephen Hedegaard, Sales Director
Stephen Hedegaard joined Douglas Stewart after 14 years with leading software supplier Civica (formerly MSL) during which he built the education software business from scratch to revenues of more than £15 million. His experience includes a deep understanding of all sectors of the UK education market and building effective partnerships with key software vendors such as Adobe and Microsoft. Equally important is his understanding and close working relationship with influential bodies in the education sector.
Sarah Beckett, Office Manager
Sarah is responsible for the day-to-day management
of our busy office with a primary focus on accounts, credit control and the warehouse.
She joins us with more than 10 years accounts experience within the IT distribution
channel and has a wide range of experience in customer services and finance.
Rebecca Thompson, Warehouse Administrator
Overseeing our space and product inventory, Rebecca manages the day to day within our warehouse and distribution services at Douglas Stewart including receipt, storage and shipping of a wide range of products. Starting within the sales team, Rebecca's understanding of our vendors' and customers' requirements and her skill set as well-organised, a lateral thinker, good at problem solving and great at multi-tasking made her the ideal person to coordinate our warehouses.
Clare Comber, Felicity Glover & Kerry Thompson, Sales Support
The Sales Support and Account Management team provides outstanding customer service to our resellers and consists of licensing and product specialists who understand the unique EDU pricing, programs and entitlement of our product offerings. As well as looking after the day-to-day sales and order processing at Douglas Stewart EDU, it is their mission to ensure we consistently deliver helpful, efficient and thorough sales assistance.