Our People

Lori Mercier, Managing Director - Europe

Heading up Douglas Stewart in Europe, Lori Mercier's career includes nearly a decade with Quark in the USA and Europe including commercial management of its UK operations, followed by European Management within pre-press and imaging leader Kodak / Creo where she was responsible for developing and growing a three-tier European software distribution channel for retail, corporate and education markets. Her focus on business development and vendor and channel relations, coupled with her expertise in managing marketing, operations, and customer service, makes Lori Mercier a valuable asset to the Douglas Stewart EDU management team and key to bringing Douglas Stewart EDU's educational value-added distribution expertise to Europe.

Stephen Hedegaard, Sales Director

Stephen Hedegaard joined Douglas Stewart after 14 years with leading software supplier Civica (formerly MSL) during which he built the education software business from scratch to revenues of more than £15 million. His experience includes a deep understanding of all sectors of the UK education market and building effective partnerships with key software vendors such as Adobe, Macromedia and Microsoft. Equally important is his understanding and close working relationship with influential bodies in the education sector.

Sarah Beckett, Office Manager

Sarah is responsible for the day-to-day management of our busy office with a primary focus on accounts, credit control and the warehouse. She joins us with more than 10 years accounts experience within the IT distribution channel and has a wide range of experience in customer services and finance.

David Willis, Marketing

David is responsible for the creation and execution of direct and digital marketing material for vendor and reseller activities in Europe. Having graduated with a Media Technology degree, David has the experience to deal with the various aspects of the software industry and the channel with knowledge in education communications. He joins us with marketing expertise from a leading business to business data provider and online publisher.

Tsjitske Bruinsma, Account Manager

Tsjitske is responsible for business development in Germany, Benelux, Scandinavia and France. This includes managing reseller and vendor activities. She also works closely with vendors regarding sales and marketing opportunities to target the education market. Prior to working for Douglas Stewart, Tsjitske worked as a Territory Manager at Netopia for 6 years, building the enterprise sales team and developing the channel in the United Kingdom and Scandinavia. Tsjitske's native language is Dutch and she is fluent in English, German and French.

Craig Bedford, Sales & Stock Administrator

Craig is responsible for maintaining and running the distribution services of Douglas Stewart EDU and ensuring smooth operation of deliveries to various resellers. He is responsible for dispatch and maintenance of stock and comes to us with over 10 years worth of experience supervising a number of demanding operations and warehouses.

Claire Comber, Felicity Glover & Rebecca Thompson, Sales Support

The Sales Support team provides the outstanding customer service to our resellers in order to provide the high standards associated with the Douglas Stewart EDU brand. As well as looking after the day-to-day sales and order processing at Douglas Stewart EDU, it is their mission to ensure we consistently deliver helpful, efficient and thorough sales assistance.